Privacy policy

Last updated: December 13, 2025

Spiffers (“we”, “us”, or “our”) operates the website www.spiffers.in and related services (collectively, the “Services”). This Privacy Policy describes how we collect, use, disclose, retain, and protect your personal information when you visit, use, or make a purchase from our Services, or otherwise communicate with us.

Spiffers is powered by Shopify, which enables us to provide ecommerce and related services. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we use the term “personal information”, we mean information that identifies, relates to, describes, or can reasonably be linked to you. This does not include anonymized or de-identified data.

A. Information You Provide Directly

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (credit/debit card details, transaction confirmations)

  • Account credentials (if applicable)

  • Communications with us (support requests, WhatsApp, email, reviews)

B. Information Collected Automatically (Device & Usage Information)

When you visit the Site, we automatically collect:

  • IP address

  • Browser type, device type, operating system

  • Time zone and network information

  • Pages viewed, products viewed, referring URLs, interaction data

  • Date/time stamps and session activity

We collect this information using:

  • Cookies

  • Log files

  • Pixels, web beacons, and tags

  • Session replay and heatmap tools

C. Order & Transaction Information

When you make or attempt to make a purchase:

  • Items viewed, added to cart, purchased, returned, exchanged, or cancelled

  • Order history and transaction details

2. Technologies & Analytics Tools

We use the following tools to improve performance, security, and marketing effectiveness:

  • Shopify analytics & enhanced ecommerce features

  • Google Analytics

  • Microsoft Clarity and Microsoft Advertising, which capture:

    • Behavioral metrics

    • Heatmaps

    • Session replays
      This data helps us improve site usability, detect fraud, and optimize marketing.

For details on Microsoft’s data practices, see the Microsoft Privacy Statement.

3. How We Use Your Personal Information

We use personal information for the following purposes:

A. Providing & Improving Services

  • Processing payments and fulfilling orders

  • Shipping, returns, and exchanges

  • Account creation and management

  • Personalizing your shopping experience

  • Remembering preferences and interests

B. Communication

  • Order confirmations and service updates

  • Customer support via email, phone, or WhatsApp

  • Non-promotional transactional messages

C. Marketing & Advertising

  • Promotional emails, SMS, or WhatsApp messages (with opt-out)

  • Targeted and interest-based advertising

  • Product recommendations based on browsing or purchase history

D. Security & Fraud Prevention

  • Detecting suspicious activity

  • Protecting accounts and transactions

  • Ensuring platform integrity

E. Legal & Compliance

  • Complying with applicable laws

  • Responding to lawful requests

  • Enforcing terms and protecting rights

4. Sharing & Disclosure of Personal Information

We may share personal information in the following circumstances:

  • With Shopify, which hosts and powers our store

  • With service providers (payment processors, logistics, IT, analytics, customer support)

  • With advertising & marketing partners for personalized advertising

  • With affiliates or corporate group entities

  • For legal compliance, subpoenas, or lawful requests

  • During business transactions such as mergers or restructuring

Some of these parties may be located outside India, including Canada and the United States.

5. Behavioral Advertising & Your Choices

We may use your data to show targeted ads. You can opt out via:

Global Privacy Control (GPC)

If your browser sends a Global Privacy Control signal, we will treat it as a valid opt-out request where required by law.

Do Not Track

We do not respond to traditional “Do Not Track” browser signals.

6. Your Rights

Depending on your location, you may have rights to:

  • Access your personal information

  • Correct inaccurate information

  • Delete personal information

  • Receive a portable copy of your data

  • Opt out of targeted advertising

  • Restrict or object to processing

  • Withdraw consent (where applicable)

European and UK residents also have GDPR-specific rights.

Requests can be made using the contact details below. Identity verification may be required.

7. Data Retention

We retain personal information only as long as necessary to:

  • Provide Services

  • Maintain accounts

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

Order information is retained unless you request deletion, subject to legal requirements.

8. International Data Transfers

Your information may be transferred and processed outside your country.
For EEA/UK residents, we rely on approved safeguards such as Standard Contractual Clauses unless the destination country provides adequate protection.

9. Children’s Privacy

The Services are not intended for individuals under 13 years of age, and we do not knowingly collect personal information from children.

10. Third-Party Links

Our Services may include links to third-party websites. We are not responsible for their privacy practices or content.

11. Security

While we implement reasonable safeguards, no method of transmission or storage is completely secure. Please avoid sharing sensitive information over unsecured channels.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

13. Contact Us

For questions, complaints, or privacy requests, contact us at:

Email: support@spiffers.in / director@spiffers.in
WhatsApp: +91-9876515500

Address:
Spiffers
Plot No. C1, Partap Nagar,
Near Wadala Chowk,
Jalandhar, Punjab – 144003, India

For applicable data protection laws, Spiffers is the data controller of your personal information.